Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, and any message content when you submit an inquiry or contact form. We also collect standard website usage data such as IP addresses and browser type through our analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and quote requests
• Process and fulfil orders
• Send you order updates and relevant communications
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting business, provided they agree to keep your information confidential. We may also disclose information when required by law.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website. See our Cookie Policy for more details.

6. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to access your personal information, request corrections, and request deletion of your data. To exercise these rights, please contact us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@torquelink.co.za or call 061 585 0077.